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Nipped local body work shop(had alloys powder coated in past there and know their stuff). J the owner isn’t in till tomorrow so getting this recommended detailer info off him then.
So lads come out, had a look, straight away said “ looks like a sponge that with grit in” . Now they kind of know me (not like go to pub together thing) but know it’s not me. Obviously you would know if you have grit in a sponge if washing a car.
It’s not happened to me in 30yrs on / off of washing anyway. Not to mention I don’t wash by hand this time of year as too cold. Plus use jet to get crap off from the roads(salt).
He did say it’s very possible it’s happened at Toyota , as they are not going to be paying car washers big money, just another car….. But I can’t prove that as they can’t prove I’ve not🤷🏻‍♂️.
So going to see a detailer and get a price over the next week , I’m not 100% but it’s defo the most reasonable possibility ,for the random scratches over it. Even though I’ve not hand washed it (or anyone else has either ).
Jet wash, always jet the dust and crap off first, nothing has changed there in near 30yrs. As said never happened this before , ever! and never had a brand new car, this is the first.
Holli Molli,Here's me thinking Ven will be sitting content munching a couple of half coated biscuits. Take a peek at the forum and more unsettling pic's. Ven can you feel the scratches with finger nail. I will not sleep easy tonight gale outside and now this,it will be rolling in my mind all-night as to what it is. Had a mate who was pestered by seagulls his was silver and they seemed to think it was looking like water pond etc, they would only just touch it before lifting off.
But this is nasty 💩, I was thinking a sponge would be circular motions not straight drags etc. I don't drink but this would send me looking one. More of the story to come.🤔.
 

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Discussion Starter · #62 ·
Holli Molli,Here's me thinking Ven will be sitting content munching a couple of half coated biscuits. Take a peek at the forum and more unsettling pic's. Ven can you feel the scratches with finger nail. I will not sleep easy tonight gale outside and now this,it will be rolling in my mind all-night as to what it is. Had a mate who was pestered by seagulls his was silver and they seemed to think it was looking like water pond etc, they would only just touch it before lifting off.
But this is nasty 💩, I was thinking a sponge would be circular motions not straight drags etc. I don't drink but this would send me looking one. More of the story to come.🤔.
Yes can feel them or a good few . Toyota body work(separate to show room area by 1/2 mile ) said that, 2 different detailers said that, body work shop around corner said that. Those were the ones who suggested sponge and grit, lads around corner from me. Their main jobs are alloy wheels, but do body work.
But it’s not been hand washed by me or anyone else and yes correct, would expect more circular .Some are quite straight ish(not ruler straight but straight ). There is nothing logical that I can think of .
I’ve got a migraine tonight (not linked as started before I noticed the scratches!) but managed to email Toyota and moving this higher up. I’ve said in message and will say it here, I will take this as high as needed to get resolved.
I will still get a look over by this other detailer once I get his details. If reasonable I will be tempted to just get it done, as not worth the head ache (yes actually true right now ).
It’s so frustrating , like my mum “ spoke to David and he said it’s cats, he sees it on his car “ I just put a X and didn’t reply 😂 I just can’t be bothered explaining why it’s not cats(not even seen a darn cat for months anyway) but it just isn’t. It’s equivalent of saying it’s rhinos 🤷🏻‍♂️. It just can’t be ……. I’m not a specialist but I do know a decent amount, but the “specialists” or maybe not that specialist ruled that out straight away. I’m just gutted the guy who I walked around with didn’t do the work. But apparently the guy who did, is just as good at buffing (sales man who said that today, his words). Possible respray……I feel today I was fobbed off, compared to my first visit when lots of
Going to see how I get on with customer care now and how far I can go. Right now this is the first and last Toyota I will ever own. Well lease , let’s be honest who would pay £36k for a new car in current climate.
. But I did put a hefty deposit down. 3yrs and to be honest won’t really make any difference when it goes back as wear and tare. But it’s not the point, it’s 2 months old, 1000 miles on clock and driven by a meticulous fastidious car enthusiast . Granted it hardly lights any fires but I have grown to actually quite like this and even pondered buying it ,if have opportunity, come end of 3yr. But prob lease again and go Honda next time. My plan was to consider the new Toyota Corolla estate GR sport , as it was literally 50/50 split on which to get.
The C-HR just pipped it as it was just more….funky to look at and in design.
As I am slowly getting more wound up, the chances of me just moving on and living with it, are highly unlikely . May even involve me rejecting it, not got that far yet. So a lot to look at and consider as I need to read up(job for a migraine free head) on all my rights.
Cheers👍🏻
PS excuse auto incorrects as head hurts to check over too much.
 

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Discussion Starter · #63 ·
Seen a pic of the lads in work (who’s wife just got one , which is one year old) wow!!!! It’s real bad, totally different ball game compared to mine. Going to get better pics. When he does will post some. For one year old I’ve never seen anything like that ever as well. Something ain’t right, but obv I know no history of that car. But even still what would do that in 12m of owning a car. She is second owner so different circumstances. But scratches of similar type, just 1000x worse……yes 1000x
 

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Seen a pic of the lads in work (who’s wife just got one , which is one year old) wow!!!! It’s real bad, totally different ball game compared to mine. Going to get better pics. When he does will post some. For one year old I’ve never seen anything like that ever as well. Something ain’t right, but obv I know no history of that car. But even still what would do that in 12m of owning a car. She is second owner so different circumstances. But scratches of similar type, just 1000x worse……yes 1000x
Really hard when you don’t know history of the car

Know someone with a one year old Bentley and paintwork has swirls everywhere. He uses the local dodgy hand wash place.
Driven past there loads of times and just cringe as they go from one car to the next with the same leathers...
I use two buckets etc and go through loads of wash-mits and microfibres every wash

Always detail a new car myself as soon as I pick it up, and never ever let dealership wash it
 

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Discussion Starter · #65 ·
Really hard when you don’t know history of the car

Know someone with a one year old Bentley and paintwork has swirls everywhere. He uses the local dodgy hand wash place.
Driven past there loads of times and just cringe as they go from one car to the next with the same leathers...
I use two buckets etc and go through loads of wash-mits and microfibres every wash

Always detail a new car myself as soon as I pick it up, and never ever let dealership wash it
Wow , I would never let anyone near a car of mine at a car wash, not a chance. Not even a cheap car. My previous s4 was the b6(2004) and roof had far less scratches than this C-HR 120k miles on clock(that was only washed by me whilst I owned it). But a Bentley….wow 😱
I am definitely edging toward poor paint on some Toyota cars. In fact I will say it is. Just how and when it’s happened I don’t know or can prove. A massive reason why I would never buy a brand new car (not that I have that cash at moment to anyway).
Right now it’s just wear and tear, but my OCD can’t cope. See what happens when I get to this detailer recommended. Will see what he says and how much, otherwise I will possibly have to live with it for now.
Nothing back from Toyota yet (email).
 

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Wow , I would never let anyone near a car of mine at a car wash, not a chance. Not even a cheap car. My previous s4 was the b6(2004) and roof had far less scratches than this C-HR 120k miles on clock(that was only washed by me whilst I owned it). But a Bentley….wow 😱
I am definitely edging toward poor paint on some Toyota cars. In fact I will say it is. Just how and when it’s happened I don’t know or can prove. A massive reason why I would never buy a brand new car (not that I have that cash at moment to anyway).
Right now it’s just wear and tear, but my OCD can’t cope. See what happens when I get to this detailer recommended. Will see what he says and how much, otherwise I will possibly have to live with it for now.
Nothing back from Toyota yet (email).
Any news from Toyota,was at our dealers today first service but I wandered out to watch them giving cars a wash after service (Not ours threatened him public flogging if he did)
They power washed then like a liquid wax then a blast off 8mins I timed it no drying or shampooing. Just parked it up and left it Rav 4, but I did see foam gun attachment near the door.ps climbed in the BZ thing all electric very roomy and uncluttered inside you gotta part with mega wonga if you want one.
 

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Discussion Starter · #67 · (Edited)
Any news from Toyota,was at our dealers today first service but I wandered out to watch them giving cars a wash after service (Not ours threatened him public flogging if he did)
They power washed then like a liquid wax then a blast off 8mins I timed it no drying or shampooing. Just parked it up and left it Rav 4, but I did see foam gun attachment near the door.ps climbed in the BZ thing all electric very roomy and uncluttered inside you gotta part with mega wonga if you want one.
Funny you mentioned this as it’s all happened today. Just no updated on here yet.
Basically as said I emailed Toyota , then called them out on public media! Please DM to discuss. I did , details etc .
Phone call today off Toyota manager , booked in Friday again at 1:30pm. Told him already been in , so he wants to have a look. I’m expecting a plan and solution .
Took this today as a dry day and light catches it. Bear in mind ones on roof are not too easy to see, I’m 6ft so not too bad . But could not buff anything out in centre of roof without ladders! Any detailers who are under say 5ft 10, I don’t think they would see much. But doesn’t excuse the missing of scratches on pillars .
This one showed up perfectly in the sun(lots of them )
At the right angle!(yes needs cleaning, only been driven once since washed). UK weather as always
 

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Funny you mentioned this as it’s all happened today. Just no updated on here yet.
Basically as said I emailed Toyota , then called them out on public media! Please DM to discuss. I did , details etc .
Phone call today off Toyota manager , booked in Friday again at 1:30pm. Told him already been in , so he wants to have a look. I’m expecting a plan and solution .
Took this today as a dry day and light catches it. Bear in mind ones on roof are not too easy to see, I’m 6ft so not too bad . But could not buff anything out in centre of roof without ladders! Any detailers who are under say 5ft 10, I don’t think they would see much. But doesn’t excuse the missing of scratches on pillars .
This one showed up perfectly in the sun(lots of them )
At the right angle!(yes needs cleaning, only been driven once since washed). UK weather as always
Ven seen my post I think I've given myself a self inflicted scratch,well 3 on bottom on passenger side windscreen either off screen cover put I think ice scraper as I used it in that area where cover had moved binned both on request of wife. I'm furious really some much stuff on the market too,you cannot feel then at all so superficial just light refactoring every now and then. I might leave them see what development occurs cap it all tonight dropped a log on my toe don't kno what hurts more toe or my heart.
 

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Discussion Starter · #69 ·
Ven seen my post I think I've given myself a self inflicted scratch,well 3 on bottom on passenger side windscreen either off screen cover put I think ice scraper as I used it in that area where cover had moved binned both on request of wife. I'm furious really some much stuff on the market too,you cannot feel then at all so superficial just light refactoring every now and then. I might leave them see what development occurs cap it all tonight dropped a log on my toe don't kno what hurts more toe or my heart.
Ah that sounds painful! 🙁
Well in work I had a look at another (white GR with black roof, picked up around June last year ). Could not see any scratches on pillars or roof (looked twice now). So I just don’t get it or understand what’s caused or causing them.
My drivers and passengers side is a mess in daylight , easily hidden when an overcast day or when raining. Or even if not looking for them…..
Will see what happens Friday as now I’ve gone above my local Toyota as I wasn’t happy with being brushed off second time. All things considered , both the guys were happy it was sorted after the 40 minute wait(hence the magic wand comment).
I have a feeling it needs re-spraying ….
Something I didn’t mention was what the manager said when I called back yesterday. “What colour is the roof ?” I replied “it’s the black roof” he then said about it being soft paint. Now read into that as much as I am …..soft paint? . So something is there that maybe is known , but not admitted. Be the marks hidden or appeared before /after picking the car up, the roof paint is terrible . Nothing should show up so easy and it’s something i never checked when picked up. Not really something for me to check on a new car. It’s new! But this will never happen again, will treat as used and check over and around . But I will not have another black roof Toyota , if a Toyota at all. All depends on outcome, but even if sorted , I’m far from impressed to have to go through all this anyway.
 

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Ah that sounds painful! 🙁
Well in work I had a look at another (white GR with black roof, picked up around June last year ). Could not see any scratches on pillars or roof (looked twice now). So I just don’t get it or understand what’s caused or causing them.
My drivers and passengers side is a mess in daylight , easily hidden when an overcast day or when raining. Or even if not looking for them…..
Will see what happens Friday as now I’ve gone above my local Toyota as I wasn’t happy with being brushed off second time. All things considered , both the guys were happy it was sorted after the 40 minute wait(hence the magic wand comment).
I have a feeling it needs re-spraying ….
Something I didn’t mention was what the manager said when I called back yesterday. “What colour is the roof ?” I replied “it’s the black roof” he then said about it being soft paint. Now read into that as much as I am …..soft paint? . So something is there that maybe is known , but not admitted. Be the marks hidden or appeared before /after picking the car up, the roof paint is terrible . Nothing should show up so easy and it’s something i never checked when picked up. Not really something for me to check on a new car. It’s new! But this will never happen again, will treat as used and check over and around . But I will not have another black roof Toyota , if a Toyota at all. All depends on outcome, but even if sorted , I’m far from impressed to have to go through all this anyway.
While in the Car Detailing Shop today the guy while I was admiring the Ford Mustang waiting to go out,just as a throw away comment says the original paint was bloody awful. I didn't want to press him on your concerns if thenew glass treatment thing comes up to his mark, he phoning me to pop in £40 should do it, but the chap was real OCD should have seen his works bays clean everything folded towels used or unused, power tools all cables tied the same to the millimetre gave me an unwanted lecture on different windscreen laminates,his second runaround 1965 Mercedes was stunning loved the white wall tyre thing. Hope you get a result mate, but hows the car doing apart from paint job sorry to ask
 

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Discussion Starter · #71 ·
While in the Car Detailing Shop today the guy while I was admiring the Ford Mustang waiting to go out,just as a throw away comment says the original paint was bloody awful. I didn't want to press him on your concerns if thenew glass treatment thing comes up to his mark, he phoning me to pop in £40 should do it, but the chap was real OCD should have seen his works bays clean everything folded towels used or unused, power tools all cables tied the same to the millimetre gave me an unwanted lecture on different windscreen laminates,his second runaround 1965 Mercedes was stunning loved the white wall tyre thing. Hope you get a result mate, but hows the car doing apart from paint job sorry to ask
Cheers will do, so he said the Toyota paint was awful to work with or in general? Not that I look much as does my head in, but when I do I see more marks. Weird and know nothing has been near it. What ever it is or been done should not be happening. Not had this on 18yr old cars !
Paint aside I’ve got more use to it , think I’m about 1200 miles now. The adaptive cruise is cool and use that every day, to work and back(even when busy). The initial annoyance of lane assist is wearing off , still annoying…..just seem to tolerate it more.
Other than slow, if it had a larger battery and little tweak to motor power, it could use EV more. As long as stay under 1/4 (or 1/2 on eco side) it will stay EV(excluding choosing it by the button). But you really have to drive slow (acceleration wise ) and any gradient more than about 5% , it’s easy to go back to engine or above the 1/2 eco . Just think that could have been better designed or improved , since it’s 2016 first production iirc. Fuel wise isn’t brilliant , think average can be 46-48 and that’s driving very “normal”. 60 -65 max cruise speeds . That’s rarely going above top of eco too.
When the s4 was in for engine work, I had a 2.0tdi A3 manual(few months). That was getting 80mpg at times going work. More often than not 65-75mpg. 2010 as well so not new.
Given choice , slower yes, I would take the C-HR though, nicer place to be.
I can’t see them fixing it Friday , really can’t as too many scratches . But I am happy to be proved wrong. Might be to check over and book in properly, that’s fine too.
 

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Cheers will do, so he said the Toyota paint was awful to work with or in general? Not that I look much as does my head in, but when I do I see more marks. Weird and know nothing has been near it. What ever it is or been done should not be happening. Not had this on 18yr old cars !
Paint aside I’ve got more use to it , think I’m about 1200 miles now. The adaptive cruise is cool and use that every day, to work and back(even when busy). The initial annoyance of lane assist is wearing off , still annoying…..just seem to tolerate it more.
Other than slow, if it had a larger battery and little tweak to motor power, it could use EV more. As long as stay under 1/4 (or 1/2 on eco side) it will stay EV(excluding choosing it by the button). But you really have to drive slow (acceleration wise ) and any gradient more than about 5% , it’s easy to go back to engine or above the 1/2 eco . Just think that could have been better designed or improved , since it’s 2016 first production iirc. Fuel wise isn’t brilliant , think average can be 46-48 and that’s driving very “normal”. 60 -65 max cruise speeds . That’s rarely going above top of eco too.
When the s4 was in for engine work, I had a 2.0tdi A3 manual(few months). That was getting 80mpg at times going work. More often than not 65-75mpg. 2010 as well so not new.
Given choice , slower yes, I would take the C-HR though, nicer place to be.
I can’t see them fixing it Friday , really can’t as too many scratches . But I am happy to be proved wrong. Might be to check over and book in properly, that’s fine too.
The cold weather is hampering EV our milage is 48-50, warmer weather 65+. Ven he was pointing to the Mustang when he said paint is awful. Think he must have coated it because it was like a mirror. His poor wife also prepares the cars before the even enter the building rinsing them and a light shampoo then the inspection starts. Has some nice pics on the wall of previous cars he's done, vintage wedding cars, lots of BMW and Jaguar too. The OCD I think is his thing meticulous isn't in it,wish wife was as meticulously inclined.🤔
 

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The cold weather is hampering EV our milage is 48-50, warmer weather 65+. Ven he was pointing to the Mustang when he said paint is awful. Think he must have coated it because it was like a mirror. His poor wife also prepares the cars before the even enter the building rinsing them and a light shampoo then the inspection starts. Has some nice pics on the wall of previous cars he's done, vintage wedding cars, lots of BMW and Jaguar too. The OCD I think is his thing meticulous isn't in it,wish wife was as meticulously inclined.🤔
Ven don't forget to give us an update on the motor.👍
 

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Discussion Starter · #74 ·
Haha yes me too!!
Well I’m at my second home


Seems confident they will all come out. Thankfully sun shining so shows the extent of fine scratches.

Said when they get them, they are fully covered. They remove the plastic covers and inspect/ clean and prepare for customers and would have noticed . Sometimes can get a glue line after removing etc .

Which I do believe. I did mention about anything happening during production or stored etc.But said they would notice on inspections …..

He said it’s like branches have hit it, I said more like a holly bush and doing donuts inside it! But missing the sides. As it’s random, all directions. He asked if any kids play football on street. But showed marks and it would not happen like that , be more a scuff on impact.
But not seen any kids and it’s been raining /cold for that anyway. Plus it’s not parked on a street, it’s on a drive and it’s reasonably long(about 2.5 cars long). So parked at least a full car length away from pavement.

No hot chocolate this time, mustn’t be as happy to see me😀. Not that I’m bothered as it wasn’t great👍
 

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Discussion Starter · #76 ·
Total waste of time, fobbed off again. Problem is I’m not there when discussing it. So both detailers said can’t do anything as paint too thin on pillars. Said some marks there that were not last time. Well no, they missed them last time as well, as it was exact same when I got it back after apparently sorting. So that was missed last time.
So now im even more pi55’d off as another hour wasted and 4 times there.
Basically insurance and they will say wear and tear. Said not paint defect as not bubbling. Which I know that! Obviously it’s on surface , so said obviously paint quality is poor ! Which he said black paint is softer. My reply was my 52plate WRX was not this bad and that was 16yr old!
“Do you drive near branches?” Oh 🤦🏻‍♂️
But it’s obvious things have been said behind closed doors and they think I’m doing it blah blah blah. Well that’s the impression I got. I’m hardly going to waste my time and insult anyone’s intelligence if I’ve been doing it! “Kids playing football near it?” It’s not even on a street and no kids near it!
Pointed a mark out on mirror that wasn’t there last time. My reply was , it was there so they missed it then. But then remembered talking to the detailer about it as I suggested bird maybe. He dismissed it rightly so! So their story is kind of changing, more marks, won’t touch it as know they made one worse on pillar. Then they are accountable for more damage.
I can’t prove it, but I do think it’s got worse since the buff. But weather, dark nights, no proof at time.
As I said nothing has changed , same drive to work, parked same place and been at this address 20yrs!

So if left with me saying I am totally put off Toyota and can’t see me being a customer again. Which right now is 100%.
Problem is my word (which obviously I know true) is against their word and more of them to make me (well try anyway but had answers for silly questions) look stupid .

So Toyota so far have done nothing to put right.Said they would sort now twice and both times not done.
 

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Total waste of time, fobbed off again. Problem is I’m not there when discussing it. So both detailers said can’t do anything as paint too thin on pillars. Said some marks there that were not last time. Well no, they missed them last time as well, as it was exact same when I got it back after apparently sorting. So that was missed last time.
So now im even more pi55’d off as another hour wasted and 4 times there.
Basically insurance and they will say wear and tear. Said not paint defect as not bubbling. Which I know that! Obviously it’s on surface , so said obviously paint quality is poor ! Which he said black paint is softer. My reply was my 52plate WRX was not this bad and that was 16yr old!
“Do you drive near branches?” Oh 🤦🏻‍♂️
But it’s obvious things have been said behind closed doors and they think I’m doing it blah blah blah. Well that’s the impression I got. I’m hardly going to waste my time and insult anyone’s intelligence if I’ve been doing it! “Kids playing football near it?” It’s not even on a street and no kids near it!
Pointed a mark out on mirror that wasn’t there last time. My reply was , it was there so they missed it then. But then remembered talking to the detailer about it as I suggested bird maybe. He dismissed it rightly so! So their story is kind of changing, more marks, won’t touch it as know they made one worse on pillar. Then they are accountable for more damage.
I can’t prove it, but I do think it’s got worse since the buff. But weather, dark nights, no proof at time.
As I said nothing has changed , same drive to work, parked same place and been at this address 20yrs!

So if left with me saying I am totally put off Toyota and can’t see me being a customer again. Which right now is 100%.
Problem is my word (which obviously I know true) is against their word and more of them to make me (well try anyway but had answers for silly questions) look stupid .

So Toyota so far have done nothing to put right.Said they would sort now twice and both times not done.
What a shame, and Toyota head office UK should be made aware of what they describe as 5* dealerships are doing to it's customers now and future owners.
I've been building houses barn conversions large a small for over 40yrs. First thing I ever learnt is the customer is never wrong. I've got things wrong we all have but I've manned up and told them and then put it right. I've had the little grandson to a hospital appointment and viewing my phone I said to the wife,(I think the age of shoddy is upon us) What I hope is someone in here can throw a legal solution up for you mate,we love ours and lots of new members also Xan,Huey, Forkingabout think the same. Stay well all out there.ps Ven I have now a lovely toe with dark blue nail varnish on it,so little grandson says today it's a beauty.
 

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Discussion Starter · #78 ·
Thanks for kind words, will keep updated . I’ve gone back to Toyota as an even more disgruntled customer. Will see where I get, I’ve copied and pasted my other post to them (couple of edits and more adding in detail).
I think most my disappointment is only being 2 months old , I have reliability but always seems to be a problem. I would never have guessed paint! If it comes to it I will have to live with it, I still put a hefty deposit down and it’s still costing me money. Regardless if I own the car outright , or not. I know come change it’s wear and tear, not an issue. But for me it is, it should be immaculate as I’ve kept cars much older in past. The roof is worse than cars I’ve had much older and several owners. Nothing in my life has changed this, I don’t drive through hedges to work, car washes are state of the art which I don’t use. I also don’t hand wash this time of year and don’t trust anyone else to do it anyway. I think a mess up during paint/preparation and something has been done wrong. Impossible for me to prove .

PS-Just matching nails to go😀
 

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Thanks for kind words, will keep updated . I’ve gone back to Toyota as an even more disgruntled customer. Will see where I get, I’ve copied and pasted my other post to them (couple of edits and more adding in detail).
I think most my disappointment is only being 2 months old , I have reliability but always seems to be a problem. I would never have guessed paint! If it comes to it I will have to live with it, I still put a hefty deposit down and it’s still costing me money. Regardless if I own the car outright , or not. I know come change it’s wear and tear, not an issue. But for me it is, it should be immaculate as I’ve kept cars much older in past. The roof is worse than cars I’ve had much older and several owners. Nothing in my life has changed this, I don’t drive through hedges to work, car washes are state of the art which I don’t use. I also don’t hand wash this time of year and don’t trust anyone else to do it anyway. I think a mess up during paint/preparation and something has been done wrong. Impossible for me to prove .

PS-Just matching nails to go😀
Don't temp fate on the matching nails thing Ven. I must be getting soft in my old age cos she says you've had much worse,try putting your foot into wellies to take the dog out I said,then put your boots on came the reply. Grandkids slept over, whole house awake at 6-15am. Do keep us informed on the car tho,oh another thing Lego before 6-30am is very frustrating, off for strong Expresso I'm shot thru.
 

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Hi ven, do you wash your car with a sponge? As most of the scratches are light and on upper surfaces just wondered if it could possibly be your finger nails scratching the paintwork as you reach the harder to get roof panels, you could possibly be better using a washing mit?
Hope you find out the cause and get it sorted out👍🤞
 
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