[Nai]

Just found out, via a call to Toyota head office, that my car is one that is to be recalled for fuel tank replacement. Called local dealer who was not even aware of the recall. Looking at rejecting this car, tried to love it but it's proving difficult. First the windscreen debacle, then went on a touring holiday for 11 days, had to cut short to 6 days, of which car was in garage for 5 of those days as broke down twice.
Am in talks with Toyota about rejecting as not fit for purpose.

 

[Guest]

If it helps- you have my sympathy. I am starting to feel exactly that way too. Let us know what you end up doing please! TIa.

 

[david63]

Just found out, via a call to Toyota head office, that my car is one that is to be recalled for fuel tank replacement

The recall is to check if it needs replacing in the first instance and only after that may it actually need replacing.

Am in talks with Toyota about rejecting as not fit for purpose.

Why are you "in talks with Toyota" - your contract is with the dealer who you bought the car from and surely it is they who you should be in talks with.

 

[Nai]

Yes, in talks with 'the Toyota dealer' sorry did not make it plain enough for some people!

 

[Guest]

Under Consumer Rights Act 2015 we are entitled to a car that is of "satisfactory quality". Two known problems (fuel tank and windscreen) is one too many. The dealer is allowed one opportunity to make the car of satisfactory quality. After that you can say you have lost faith in it and want them to take it back. They can make a "reasonable deduction" for the use made of the car thus far- but that doesn't include depreciation....so you can negotiate a pence per mile sum. The breach of contract is, indeed, with the dealer...who must get one opportunity to put it right.

 

[holyhead]

If it helps- you have my sympathy. I am starting to feel exactly that way too. Let us know what you end up doing please! TIa.

You don,t have to wait for someone else start rejected your car how longer you wait how more difficult it get.

 

[Guest]

If it helps- you have my sympathy. I am starting to feel exactly that way too. Let us know what you end up doing please! TIa.

You don,t have to wait for someone else start rejected your car how longer you wait how more difficult it get.

I think I understand that.
It doesn't get more difficult. The dealer is allowed one chance. For me he's now had two. I am considering what to do. And in order to be fair to the dealer I have written to them outlining my position. If they respond sensibly and positively and I feel that I can have faith in them then I shall continue to work with them. If they respond in such a way as to lead me to believe they don't give a damn I shall take it further and reject the car. This will involve legal action - not to be taken lightly. Everyone's circumstances are different. I live in a rural area so choice of dealer is limited. I have legal expenses cover on my house insurance so could claim through that.

 

[IslandCHR]

I was in the same position in March - so many faults that I lost complete competence in the car. I gave the dealership a chance to fix the faults but the faults still remained - the most worrying being that the Auto dip headlights did not work...I sadly took the path of rejecting my CHR.

I suggest you search the Internet for the correct letter to give your dealership, detailing your reasons and hand the car back to them...

My Dealership took a few days to discuss with Toyota but stated clearly from the start that I would get a full refund...and I did..

 

[Guest]

Thank you IslandCHR. What did you replace it with?