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Discussion Starter · #1 ·
I have my C-HR for almost three weeks now.

I love my C-HR. It's the best car i have driven so far. I really love to drive it but Toyota is driving me nuts. The problems I have with my windscreen are still not resolved and even Toyota headquarters belgium seem clueless how the windscreen should be replaced in a C-HR.

The last thing I heard from Toyota customer service is that somebody of the technical department is pulling one of their own C-HR's apart to see how it all fits. (No kidding, i have that in writing).

It's been three days since that last mail. I just don't want to worry anymore about it. Don't want to mail or go to the garage for answers. I just want it all in the past. So I have been looking to buy a another (new) car... no toyota for me anymore. I wish i was talking differantly about toyota but for me this has not been the best experience.

I guess I am just one of those guys that didn't get lucky buying a car, now and then you have that with any type of brand.
 

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Be calm, it's incidental issue with windscreen. Don't worry will be fix but you must wait couple of weeks. Believe me rest of automotive company have much bigger quality - better glass problem then engine or ECU malfunction...
 

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I think all those affected should be offered a refunded sale or total replacement. The screen sounds like a trivial thing but it is part of the cars rigidity and safety. These first cars do seem rushed and I totally understand where you are coming from. Im sure more of these first cars will start to be problematic and more people will start to understand your view lol.

Its been a week since toyota looked at my dying car and havnt so much as had a phone call.

I might get a tesla as Im on camp sites allot and can charge it for a flat fee :)
 

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Flood said:
I have my C-HR for almost three weeks now.

I love my C-HR. It's the best car i have driven so far. I really love to drive it but Toyota is driving me nuts. The problems I have with my windscreen are still not resolved and even Toyota headquarters belgium seem clueless how the windscreen should be replaced in a C-HR.

The last thing I heard from Toyota customer service is that somebody of the technical department is pulling one of their own C-HR's apart to see how it all fits. (No kidding, i have that in writing).

It's been three days since that last mail. I just don't want to worry anymore about it. Don't want to mail or go to the garage for answers. I just want it all in the past. So I have been looking to buy a another (new) car... no toyota for me anymore. I wish i was talking differantly about toyota but for me this has not been the best experience.

I guess I am just one of those guys that didn't get lucky buying a car, now and then you have that with any type of brand.
You mean the windscreen that was replaced after you noticed the scratches there was no small wiper on the car. The replacement was a botched job. I think wait a couple of weeks more and see what happened.
 

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Leggera said:
I think all those affected should be offered a refunded sale or total replacement. The screen sounds like a trivial thing but it is part of the cars rigidity and safety. These first cars do seem rushed and I totally understand where you are coming from. Im sure more of these first cars will start to be problematic and more people will start to understand your view lol.

Its been a week since toyota looked at my dying car and havnt so much as had a phone call.

I might get a tesla as Im on camp sites allot and can charge it for a flat fee :)
The car from flood was a different problem and has nothing to do with broken windscreens. The replacement was a botched job.
 

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Leggera said:
I might get a tesla as Im on camp sites allot and can charge it for a flat fee :)
Model S or X?
I know Tesla is young company but in automotive biz. is not excuse for fatal quality - assembling, paint, break, controller, battery degradiation & reduction of max charge current, etc.
 

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holyhead said:
Leggera said:
I think all those affected should be offered a refunded sale or total replacement. The screen sounds like a trivial thing but it is part of the cars rigidity and safety. These first cars do seem rushed and I totally understand where you are coming from. Im sure more of these first cars will start to be problematic and more people will start to understand your view lol.

Its been a week since toyota looked at my dying car and havnt so much as had a phone call.

I might get a tesla as Im on camp sites allot and can charge it for a flat fee :)
The car from flood was a different problem and has nothing to do with broken windscreens. The replacement was a botched job.
So was mine. My second screen wasnt bonded in right. Now all my trim around it for the air ducting is coming off letting hot engine air into the car.

I meant affected by toyotas work mainly but see your point now that the reasons we both had a screen change are different but we have both ended up in the same boat
 

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Discussion Starter · #8 ·
holyhead said:
Flood said:
I have my C-HR for almost three weeks now.

I love my C-HR. It's the best car i have driven so far. I really love to drive it but Toyota is driving me nuts. The problems I have with my windscreen are still not resolved and even Toyota headquarters belgium seem clueless how the windscreen should be replaced in a C-HR.

The last thing I heard from Toyota customer service is that somebody of the technical department is pulling one of their own C-HR's apart to see how it all fits. (No kidding, i have that in writing).

It's been three days since that last mail. I just don't want to worry anymore about it. Don't want to mail or go to the garage for answers. I just want it all in the past. So I have been looking to buy a another (new) car... no toyota for me anymore. I wish i was talking differantly about toyota but for me this has not been the best experience.

I guess I am just one of those guys that didn't get lucky buying a car, now and then you have that with any type of brand.
You mean the windscreen that was replaced after you noticed the scratches there was no small wiper on the car. The replacement was a botched job. I think wait a couple of weeks more and see what happened.
That's correct about the windscreen. Mine was never cracked but scratched because if a missing rubber on the wiper.
The reason i'm beeing "dramatic" about this is because I feel totally disconnected from my local dealer/garage where I bought the C-HR. I really want this problem to be solved with another Toyota garage dealer (allready went there and i was welcome to go there) but Toyota Belgium isn't letting me. I spend a lot of time writing several e-mails telling them what is wrong with the local dealer and why I don't want to go there anymore but they still won't let me go elsewhere until this windscreen problem is fixed. Also my proposal to send somebody from the technical department from headoffice to my local garage to let him fix it is also probably never going to happen (so they tell me).

I just feel a bit stuck at the moment. Nobody at toyota (local and headoffice) seems to take anything I say or write very seriously. I really hate when company's do that.
 

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Herman said:
Leggera said:
I might get a tesla as Im on camp sites allot and can charge it for a flat fee :)
Model S or X?
I know Tesla is young company but in automotive biz. is not excuse for fatal quality - assembling, paint, break, controller, battery degradiation & reduction of max charge current, etc.
I am a bit of a battery enthusiast and build my own packs for crazy ebikes etc. I always charge my batteries at half the given rate anyway. I think its 30a max here.

Of course most of your money goes into the drive train. The interior is very toyota like and has left a few areas lacking. Its a new company and I would be more forgiving for some mistakes. Like when I had to correct their website that stated you would save £4500 a year on fuel when it was more like 6000. I got a nice goody bag out of that. I like how I was treated like a real person even though I was pointing out mistakes.
 

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Flood said:
holyhead said:
Flood said:
I have my C-HR for almost three weeks now.

I love my C-HR. It's the best car i have driven so far. I really love to drive it but Toyota is driving me nuts. The problems I have with my windscreen are still not resolved and even Toyota headquarters belgium seem clueless how the windscreen should be replaced in a C-HR.

The last thing I heard from Toyota customer service is that somebody of the technical department is pulling one of their own C-HR's apart to see how it all fits. (No kidding, i have that in writing).

It's been three days since that last mail. I just don't want to worry anymore about it. Don't want to mail or go to the garage for answers. I just want it all in the past. So I have been looking to buy a another (new) car... no toyota for me anymore. I wish i was talking differantly about toyota but for me this has not been the best experience.

I guess I am just one of those guys that didn't get lucky buying a car, now and then you have that with any type of brand.
You mean the windscreen that was replaced after you noticed the scratches there was no small wiper on the car. The replacement was a botched job. I think wait a couple of weeks more and see what happened.
That's correct about the windscreen. Mine was never cracked but scratched because if a missing rubber on the wiper.
The reason i'm beeing "dramatic" about this is because I feel totally disconnected from my local dealer/garage where I bought the C-HR. I really want this problem to be solved with another Toyota garage dealer (allready went there and i was welcome to go there) but Toyota Belgium isn't letting me. I spend a lot of time writing several e-mails telling them what is wrong with the local dealer and why I don't want to go there anymore but they still won't let me go elsewhere until this windscreen problem is fixed. Also my proposal to send somebody from the technical department from headoffice to my local garage to let him fix it is also probably never going to happen (so they tell me).

I just feel a bit stuck at the moment. Nobody at toyota (local and headoffice) seems to take anything I say or write very seriously. I really hate when company's do that.
Toyota Belgium can not stop you going to another Toyota dealer, they still have a responsibly to full fill the sales agreement when you brought the car its called a guarantee!

I moved dealers here in Germany because the one who sold me the car was useless in after sales service.
 

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Discussion Starter · #11 ·
I can change dealer when this problem is solved. But for now my old dealer needs to take care of their mess according to toyota headoffice.
 

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Tell them you are based with work at one suitably too far away to get back to the guys who messed it up. Thats what I did just incase they gave me BS. The guy said I can go anywhere. Even while travelling.
 
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