[A-Dawg]

Hi,

Has anyone managed to obtain financial compensation from Toyota?

I've had two windscreens fail on me and have been told the next one is on the way but has been delayed as another part is coming with it.

I've not had my car for more than 4 days and the dealership has had it (will have it) more than two weeks.

All the while my car is depreciating in value due to age and replacements going on service logs (some sort of log anyway) etc.

Has anyone obtained compensation from Toyota, if so, how much?

Think we could all get a fair value from them if we get enough people on board.

A-Dawg (da king of da projects in suburban Hampshire)

 

[Leggera]

I bought the car to tour europe in. I havnt even left kent. Still waiting for a 3rd screen and for them to figure out why it wont turn off. Im currently turning it off by disconnecting the battery.

Honestly I just want to send it back. Id be happy to be part of a legal thing and help fund it if needed.

 

[A-Dawg]

I bought the car to tour europe in. I havnt even left kent. Still waiting for a 3rd screen and for them to figure out why it wont turn off. Im currently turning it off by disconnecting the battery.

Honestly I just want to send it back. Id be happy to be part of a legal thing and help fund it if needed.

Oh dear, I'm so sorry to hear of your experiences, it feels like Toyota are just trying to quickly fix things and have yet to discover the core issue.

Will keep you informed of how things proceed!

 

[Leggera]

1st screen was faulty and wavey. Second screen fine but incorrectly fitted resulting in trim not fitting back. Waiting for third. So im not a victim of multiple cracks just poor workmanship.

 

[Flood]

1st screen was faulty and wavey. Second screen fine but incorrectly fitted resulting in trim not fitting back. Waiting for third. So im not a victim of multiple cracks just poor workmanship.

I am (or my C-HR is) also victim of poor workmanship (and not a cracked windscreen). My windscreen is totally messed up because of the mistakes my local dealer made. I'm still waiting for the reply of Toyota Headoffice in Belgium.
Toyota wants me to bring back my C-HR to my local dealer/garage for again trying to fix the windscreen. I don't want the local dealer to touch my C-HR anymore. Headoffice doesn't allow to go to another dealer. They want the dealer who made all the mistakes to solve it. I don't want them anywhere near my car.

I wrote to the headoffice that the only way I will bring back my car to my local dealer is if they can guarantee that somebody of the technical department of Toyota Headoffice goes down to my local dealer and fixes the windscreen for them. I'm still waiting for the reply.

 

[Leggera]

This is exactly how I feel. After ashford broke it they said "he bought it from canterbury why not take it back to f******g canterbury".

Once it breaks you are the problem. They used my car as a leaning post as they discussed what could be wrong. If they do that infront of me how will they treat it if I leave it overnight.

The service manager said I could take it for repairs at any toyota I like though and was "happy to deal with it even if repairs dont make us much money".

The mechanics do not agree

 

[A-Dawg]

Hi all,

I have had an offer from Toyota, which is derisory to say the least but here it is anyway:
Either £100 shopping voucher or my first service at 10,000miles free.

Pretty appauling considering the depreciation on my vehicle far exceeds that but there it is...

I'm not sure what I'm going to do with that offer to be honest, tempted to send my story to BBC Watchdog (a show in the UK that ousts companies for habing terrible customer service etc.).

Does anyone believe this to be a good offer?

 

[Leggera]

If they offered me less that £1000 to cover depreciation and sourcing my own specialist screen repairer I would rather start a public campaign and highlight how little customer focus they have now. You are treated like a walking cheque nothing else.

Ive seen reviews online for my local dealers that had part exchange appraisals done. After they "checked the car over" the car started running rich with o2 sensor problems. So your free service could end up with any surprises from these crooks.

 

[ans]

it does sound like a slap in face but I would go with free service . How long have you had the car and could you still reject it as not being fit for purpose. Citizens advice might be able to help with your rights or trading standards

 

[Guest]

Or join the Consumer's Association- Which?- and speak to them. For extra subs they'll also give consumer advice on the phone....but as an ordinary member they should still be able to help. Legal advice is also an "extra"...but in the circumstances might be good value.
And worth talking about social media to the dealer and Toyota HQ. Twitter and Facebook are sometimes good "weapons" and/or leverage.
And check out resolver.co.uk

 

[PJPLONDON]

Very interesting thread, thanks for starting it A-Dawg. As the current owner of 3 screens I'll be watching this debate with interest!
Might be worth formulating a default letter we can all send to head office to get our point across.

 

[Leggera]

I just posted here to vent a bit and they have asked me to send them all the details

https://m.facebook.com/story.php?story_fbid=10154442599512633&id=100175607632

"Hi Daniel, thanks for getting in touch. We're sorry to hear you're experiencing some issues with your vehicle. Please can you send us a DM with your vehicle reg, contact details and information on the dealership you have been dealing with, so we can look into this for you? Thanks."

Might give the dealer a day or two more of ignoring me. Thing is I dont want to get people in trouble its counter productive. Ill just end up with silicone added to my petrol or something next time I go in lol.

 

[Ron3005]

Just posted in the same page asking for answers that they don't want to give

 

[MarkyMUK]

I handed my car over to have the windscreen changed on Friday and was given a courtesy car (Yaris) for the weekend.

Before I dropped it off I agreed with the service manager that he would:

a) Provide the courtesy car with a full tank of fuel (which I didn't have to return as full)
b) He would fill my C-HR with fuel at their cost

So I reckon I've saved myself circa £75 as my car was less than a quarter full when dropped off, plus I did 400 miles of driving in the courtesy down to London and back over t'weekend

So if you don't ask you don't get and thank A Dawg for reminding me to ask

 

[LEGENDMAC]

I have had mine for 4 months now. I thought that I'd been lucky but noticed a crack on my windscreen this morning. I have it booked in for a replacement You have question why they have not issued recall notices to sort this out once and for all. I hope that it's because of a faulty batch of screens as they suggest and not a design fault. I have never seen a vehicle with such a flat windscreen

 

[holyhead]

I have had mine for 4 months now. I thought that I'd been lucky but noticed a crack on my windscreen this morning. I have it booked in for a replacement You have question why they have not issued recall notices to sort this out once and for all. I hope that it's because of a faulty batch of screens as they suggest and not a design fault. I have never seen a vehicle with such a flat windscreen

Hybrid or 1.2T

62 so far on this forum.

 

[LEGENDMAC]

Hybrid. The dealer local to where i live said they have already done several CHR windscreen replacements and didn't question it when i telephoned

 

[holyhead]

Hybrid. The dealer local to where i live said they have already done several CHR windscreen replacements and didn't question it when i telephoned

Thanks

I was only interested in it becourse in the past some members suggested that the problem was only with the Hybrid.
From the 62 till now the score is 60 Hybrid and 1.2T 2. From the 1.2T are only an small quantity sold compaired to the Hybrid.

 

[brad361]

Same issue regarding cracked windshield. Today a small almost unnoticeable pebble (or other road debris) resulted in a crack that was about 8", is now nearly 24", it began with a very small chip in the right side of the windshield. This HAS to be a manufacturing defect, but for now I'm stuck paying a 245.00 insurance deductible and waiting for a replacement windshield. The car is four weeks old, needless to say I'm not happy.

BTW, I'm in the U.S., this model just became available in my area about 6-8 weeks ago. I hope this is not a sign of things to come for this model Toyota!

 

[Leggera]

Same issue regarding cracked windshield. Today a small almost unnoticeable pebble (or other road debris) resulted in a crack that was about 8", is now nearly 24", it began with a very small chip in the right side of the windshield. This HAS to be a manufacturing defect, but for now I'm stuck paying a 245.00 insurance deductible and waiting for a replacement windshield. The car is four weeks old, needless to say I'm not happy.

BTW, I'm in the U.S., this model just became available in my area about 6-8 weeks ago. I hope this is not a sign of things to come for this model Toyota!

Are you certain there was a stone and has it cracked on the inside or out. Mine went bang on my first motorway journey but think it might have had something to do with the air pressure. It sounded like a golf ball hit the window but i was no where near anyone and both me and my brother have eagle eyesight and saw nothing.

I had a glass top stove crack once and it made the same thud throwing the saucepan in the air.