Just noticed Autumn 2018 map update 6.12.0H is now available in the e-store
Once the download is complete, unzip the downloaded update to the USB stick. Do not simply copy the zip file over, as this will not allow the update to be installed.I seem to be having a problem with map update 6.12.0H. I can download it ok and extract it to a USB ok. When I try to update the car nothing happens. With past updates there were some files in the root directory of the USB and a nav folder, with the current update there is a 6.12.0H folder in the root directory of the USB and I think that this is the problem. I have looked at the downloaded zip file and within it is the 6.12.0H folder. In past updates this has contained some files and the nav folder. I have downloaded this update several times with Internet Explorer and also Chrome but the result is the same. Can anyone help please?
Thanks, I saw it but too late - next timeDon't know if you seen my other post, but used the activation file from before, with new code. Worked perfectly.
I have done this, but the 6.12.0.H folder gets copied over as well. As I said in my earlier post if I look into the zipped 6.12.0H folder there is a 6.12.0H update folder in there. Which I believe is the problem. When I look back at all my other zipped folder map updates this update folder does not exist.Once the download is complete, unzip the downloaded update to the USB stick. Do not simply copy the zip file over, as this will not allow the update to be installed.
this is all that should be on the USB stick noting else not the 6.12.0H folder itself just the contents
If you unzip the zipped 6.12.0H file you got probably a folder with theGerryJ said:I have done this, but the 6.12.0.H folder gets copied over as well. As I said in my earlier post if I look into the zipped 6.12.0H folder there is a 6.12.0H update folder in there. Which I believe is the problem. When I look back at all my other zipped folder map updates this update folder does not exist.Once the download is complete, unzip the downloaded update to the USB stick. Do not simply copy the zip file over, as this will not allow the update to be installed.
this is all that should be on the USB stick noting else not the 6.12.0H folder itself just the contents
What I do is to create a folder on my desktop and the when I unzip the download I set that as the destination folder, then double click on the folder 6.12.0which opens to show the contents as in my previous post. Then I copy and paste those files onto my USB. Hope that helpsI have done this, but the 6.12.0.H folder gets copied over as well. As I said in my earlier post if I look into the zipped 6.12.0H folder there is a 6.12.0H update folder in there
Well just copy the contents of the inner folder. That's what needs to be on tbe stick.GerryJ said:I have done this, but the 6.12.0.H folder gets copied over as well. As I said in my earlier post if I look into the zipped 6.12.0H folder there is a 6.12.0H update folder in there. Which I believe is the problem. When I look back at all my other zipped folder map updates this update folder does not exist.Once the download is complete, unzip the downloaded update to the USB stick. Do not simply copy the zip file over, as this will not allow the update to be installed.
this is all that should be on the USB stick noting else not the 6.12.0H folder itself just the contents
Your right... the update failed miserably, but right at the start. Lesson learnt.... don't delete any map files. Time to get a bigger USB stickjohnan said:I hope I am wrong but the installer in the software will probably look for all the files it has to install and if one is missing it may throw up a error, and stop at that point.
It has happened to me in other applications, but I hope you manage it OK!
By the way I presume those of you who have downloaded the update did actually have to pay for it? I don't want to go through the purchasing procedure to find , for some reason, we get free updates with newish cars or something like that!
Thanks so much, that did the trick.jsstevo said:Try going into My Profile, then My Addresses and make sure you have a billing address entered.
Please can you copy and paste the contents of the activation file, just in case mine has become corrupt.Kostas_F said:Code is not validated from the internet.
I always copy the code into "Activation Code.xml" found to the root of the USB. It's obvious where to paste it when you open it with notepad.
So the process goes straight and doesn't ask to input manually the code.
I never had to write it or print it. No mistakes are possible.
There you are:jsstevo said:Please can you copy and paste the contents of the activation file, just in case mine has become corrupt.Kostas_F said:Code is not validated from the internet.
I always copy the code into "Activation Code.xml" found to the root of the USB. It's obvious where to paste it when you open it with notepad.
So the process goes straight and doesn't ask to input manually the code.
I never had to write it or print it. No mistakes are possible.
Cheers