Delivery times

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lee789
Posts: 94
Joined: Fri Jan 06, 2017 6:41 pm

Delivery times

Post by lee789 » Sat Jan 07, 2017 6:26 pm

Placed my order for a CHR Dynamic Hybrid at the beginning of last week, and salesman called me today to say delivery would be middle to end of March. I was initially told end of February to first week of March, so rather worried that the new date is running uncomfortably close to the £140 road tax for the vehicle, which comes into force for most new cars registered on or after 1st April. I will not be best pleased if that happens. Anyone else placed an order in the last few days and been given an earlier delivery time??

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Karmalakas
Posts: 87
Joined: Sat Jan 14, 2017 10:45 pm
Location: Lithuania
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Re: Delivery times

Post by Karmalakas » Sat Jan 14, 2017 11:24 pm

I'm ordering mine (in Lithuania) on Monday and asked dealer how long the wait will be. He said they only have one package in warehouse so I'd have wait for 4 to 5 months.
Waiting for HSD Luxury Plus in Earth Bronze

Moorcroft
Posts: 6
Joined: Mon Nov 14, 2016 3:37 pm

Re: Delivery times

Post by Moorcroft » Mon Jan 16, 2017 6:15 pm

I ordered my CHR mid November and was advised it would be with the me on 10th January. Was told last week the delivery will be on or after 27 February. To say the least unimpressed with Toyota's attitude. It took customer services 5 days to come back to me a non answer. "The delivery dates are only guides." They could not explain why 3 cars delivered to the dealer came early and all of which were ordered well after my order had be made.
Further update now advised my car will be delivered some time in March. What a joke so the delivery date will have passed by 8 weeks.
Last edited by Moorcroft on Fri Jan 20, 2017 9:27 pm, edited 1 time in total.

lee789
Posts: 94
Joined: Fri Jan 06, 2017 6:41 pm

Re: Delivery times

Post by lee789 » Mon Jan 16, 2017 6:52 pm

That's really bad. I was given a delivery date on a Dynamic with Premium Pack of 5th March today, which is only a week after your new date, but 2 months after your order was placed. Excel with Premium pack was quoted as 1st February. Something not right about that, and I'd be deeply suspicious they had let your car go to someone else who wasn't prepared to wait, in order to save losing their business. What spec did you go for??

Moorcroft
Posts: 6
Joined: Mon Nov 14, 2016 3:37 pm

Re: Delivery times

Post by Moorcroft » Mon Jan 16, 2017 9:35 pm

Hi ,
I think it's very shabby. If it was not that I want the car so much I would have told them to give me my deposit back and keep the car whenever it arrives.
My order was for a 1.2 dynamic auto.

lee789
Posts: 94
Joined: Fri Jan 06, 2017 6:41 pm

Re: Delivery times

Post by lee789 » Mon Jan 16, 2017 10:31 pm

Ask for a case to be raised by Toyota Customer Services. The minimum you will get is a free service worth a couple of hundred quid, and you might even get more. The key to dealing with issues like this is make as big a deal of it as possible. Involve the dealer principal at your dealership by writing to him/her, and see what you can get out of them. It's worked very nicely for me in the past!!

Alexr
Posts: 43
Joined: Sat Jan 07, 2017 10:39 pm

Re: Delivery times

Post by Alexr » Mon Jan 16, 2017 11:17 pm

Ordered mine mid-Dec and was quoted 20 Jan ( provided I did not ask for factory fit options or bronze colour). Spoke to the salesman today and still set for delivery on Friday (20th) so fortunately no problems for me.
Alex

Toyota_Fan
Posts: 113
Joined: Fri Jul 29, 2016 3:53 pm
Location: Sunshine Coast

Re: Delivery times

Post by Toyota_Fan » Tue Jan 17, 2017 8:18 am

TBH Toyota doesn't seem to have a clue when the car will arrive it's just a guestimate as I was orginally told 10th January, once the accessories were available I added the protection pack date then changed to 20th January the car was at the docks early December and it arrived at the dealership 3rd January but could not pick it up till the 10th due to Toyota putting a lauch date on the car in the UK.

david63
Posts: 72
Joined: Sun Nov 13, 2016 8:38 am
Location: Lancashire

Re: Delivery times

Post by david63 » Tue Jan 17, 2017 8:31 am

Toyota_Fan wrote:till the 10th due to Toyota putting a lauch date on the car in the UK
Just going off topic slightly, but I had an email from my dealer (via Toyota) before Christmas saying that the launch date was 5th January!

There seems to be a lot of "the left hand not knowing what the right hand is doing" going on with this car.

Toyota_Fan
Posts: 113
Joined: Fri Jul 29, 2016 3:53 pm
Location: Sunshine Coast

Re: Delivery times

Post by Toyota_Fan » Tue Jan 17, 2017 8:38 am

Yes definately seems that way as on ToyotaGB's twitter someone got the car on the 6th January.

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